Do you ship internationally?
Yes. Orbito ships to the United States, United Kingdom, China and most supported countries and regions worldwide.
Is shipping free?
Eligible Orbito orders include free standard shipping.
How long does delivery take?
Shipping times vary by destination. Selected nearby regions may receive their orders in as little as 3 business days.
How can I track my order?
Once your order ships, tracking information will be sent to the email address used at checkout.
Can I cancel or change my order?
Contact Orbito Support as soon as possible.
If your order has not entered fulfillment, we'll do our best to make the change. Once it has shipped, it can no longer be canceled or modified.
What if I receive the wrong or damaged product?
Contact Orbito Support within 30 days of delivery with your order number and photos or video showing the issue.
Once confirmed, we'll arrange an appropriate replacement at no additional shipping cost.
Can I take my Orbito power bank on a plane?
Power banks are generally required to be carried in cabin baggage rather than checked luggage. Aviation rules can vary by airline and destination, so please confirm the requirements before traveling.
Are Orbito products compatible with magnetic charging?
Compatibility varies by product.
Please check the individual product page for magnetic charging and accessory compatibility.
How quickly will Orbito Support reply?
Our support team is available 24/7 and aims to respond within 24 hours.
What is Orbito's warranty?
Most non-powered accessories are covered by a 180-day Limited Warranty. Orbito power banks include a 1-year product warranty, with eligible battery cells covered for up to 2 years.
